1. Information We Collect
We collect business account details (company name, GST/KYC verification, contact email, phone number), DLT registration identifiers (Principal Entity ID, Sender IDs, template IDs), and API/campaign transmission metadata required to deliver Bulk SMS, RCS, WhatsApp, IVR, OBD, and SMPP traffic.
2. How We Use Your Data
- To route, deliver, and report Delivery Receipts (DLRs) and call detail records (CDRs) in real time.
- To enforce TRAI DND scrubbing, PE-TM chain compliance, and fraud prevention.
- To provide dedicated technical support, onboarding assistance, and billing invoices.
3. Strict Confidentiality of Contact Lists
Immense Air never sells, rents, shares, or repurposes client contact databases, phone numbers, or message payloads with third-party marketers. Subscriber lists uploaded to our dashboard or sent via HTTP/SMPP APIs are processed strictly to execute your authorized campaigns.
4. Data Security & Retention
All dashboard sessions, API payloads, and SMPP binds support TLS encryption. Campaign delivery logs and call recordings are retained according to statutory telecom compliance windows and your account retention settings, after which they are securely purged.
5. Your Rights & Contact
You may request access, correction, or deletion of your account data at any time by contacting our Data Protection team at support@immenseair.in or via the Contact Us page.