1. Acceptance of Terms
By accessing or using Immense Air's platform, APIs, SMPP Gateway, Bulk SMS, RCS Messaging, Meta WhatsApp Business API, Cloud IVR, or OBD Voice Blast services ("Services"), you agree to be bound by these Terms & Conditions and all applicable telecom regulations in India, including TRAI (Telecom Regulatory Authority of India) TCCCPR 2018 guidelines.
2. DLT Registration & Regulatory Compliance
- All commercial SMS, promotional, transactional, and service campaigns in India require valid Principal Entity (PE) ID, Header (Sender ID), and approved Content Templates registered on an authorized telecom DLT portal.
- Clients must maintain accurate PE-TM (Telemarketer) chain hashing as mandated by TRAI. Immense Air is not liable for operator rejections arising from unapproved headers, expired templates, or incomplete DLT chain bindings.
- For Meta WhatsApp Business API and RCS Messaging, clients must comply with Meta Commerce & Business Messaging policies and Google Jibe/carrier verification guidelines respectively.
3. Acceptable Use & Prohibited Content
You agree not to use Immense Air Services to transmit unsolicited spam, phishing links, fraudulent financial offers, abusive or defamatory content, or messages violating DND (Do Not Disturb) preferences. Accounts found engaging in unauthorized traffic, caller ID spoofing, or illegal OBD/IVR broadcasts will be suspended immediately without refund.
4. Service Availability & Credits
- Immense Air strives for 99.9% platform uptime across HTTP APIs, SMPP v3.4/v5.0 binds, and Cloud IVR servers. Delivery rates depend on end-user handset availability and recipient telecom operator networks.
- Prepaid messaging and voice credits are valid as per the active commercial plan and are non-transferable and non-refundable once consumed or expired.
5. Limitation of Liability
To the maximum extent permitted by law, Immense Air shall not be liable for indirect, incidental, or consequential damages resulting from telecom operator outages, third-party API downtime (including Meta or carrier RCS hubs), or regulatory blocks.
6. Contact & Grievances
For questions regarding these Terms & Conditions or regulatory compliance, please reach out via our Contact Us page or email support@immenseair.in.